In the unlikely event that you are not satisfied with any part of the Services and/or we do not perform the Services in accordance with our terms and conditions located at www.myetutor.tv, we ask that you notify us, within seven working days of receiving the marked essay, by email addressed to email@example.com, of the basis of your dissatisfaction and/or the reasons you believe that we have not performed the Services in accordance with our said terms and conditions. We shall investigate the issues you raise in your email and, if you should seek a refund of the sums paid to us for the affected Services, we shall consider your claim for such refund on its own merits and, without prejudice to your statutory rights, if we have not performed the Services in accordance with our said terms and conditions, you shall be entitled to:
(a) a full refund of the sums paid to us for the affected Services, if the entirety of our performance of the Services was not in accordance with our said terms and conditions; or
(b) a partial refund of the sums paid to us for the affected Services, if only a part of our performance of the Services was not in accordance with our said terms and conditions (the extent of such partial refund will reflect the extent of the Services not performed in accordance with our said terms and conditions).
The method of making any refund due to you as a consequence of this refunds policy shall be at our discretion.
Without prejudice to your statutory rights, our liability to you for losses you suffer as a result of us breaching our said terms and conditions is strictly limited to a refund of the sums paid by you to us for the affected Services provided that this does not include or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be illegal or unlawful for us to exclude, or attempt to exclude, our liability.
We shall not, in any circumstances, be liable to you for: (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; or (e) loss of or corruption to data (nothing in this paragraph shall prevent claims for loss of, or damage to, your tangible property that fall within the foregoing exclusions or any other claims for direct financial loss that are not explicitly excluded.
Issues with Payments
In the unlikely event that you consider there to have been an issue with any payments that you have made to us through our site, you should notify us by email addressed to firstname.lastname@example.org of such issues as soon as possible and we shall aim to resolve any such issues as quickly as possible.